Quality & Warranty

a Genuine knife making company with no.1 quality, extraordinary services, and specialty at its best ...
a rare find for any knife lover, buyer, and collectors ... KHHI, Nepal

At KHHI a customer becomes a friend and we are willing to be/go as flexible/far as possible to bring a big smile to their faces...

 

Quality

'Quality is synonym to KHHI, quality comes first and rest follows...'
We strongly follow our motto “if there is quality, the quantity will follow” and we abide with this motto in all the activities we do in our different units, be it customer care or production. This motto has influenced our Company’s Objective to promote the existence of traditional blacksmithing, improve its quality and give the recognition around the world.
KHHI has gone through a series of trial and error to finally develop our own methods and mechanism to test the quality of all knives we manufacture. The effort is tireless and the result outstanding, from choosing the quality materials to testing the pine and sharpness of the blade. With every step we take, we make sure that quality proves the existence of KHHI, hence with gratitude towards our customers who relentlessly supported us, gave feedbacks and suggestions we came forth with yet another specialty of offering “LIFETIME WARRANTY” for each of our product. This is to prove how seriously we take quality, and how important their investment. We all know for a small company like ours this is a huge commitment but we are very proud to be able to achieve this and be the ONLY Company with such an extraordinary warranty offer.
 

the BackBones of KHHI (our specialties) 

KHHI feels proud and lucky to have progressive team members, we as a team always look forward and work hard to provide special quality knives to our customers, provide the best customer service and continuously work to better the site for easy and secured surfing. With a positive business attitude, firm principle and perseverance we are ever ready to take KHHI to soaring heights. There are a few things that we take utmost care of in both the manufacturing and administration unit while focusing on our motto and principles.
 
  • The best Raw Materials are chosen 
  • Skilled Craftsmen 
  • Supervision of Production Process 
  • Step by Step quality check process
  • Rigorous site updates
  • Prompt customer service
  • Aftersales service

When buying at KHHI, you are not only at safer hands but you are as well giving the continuity of legacy of making knives in a traditional way but also supporting to enhance the modern technique of making handmade blades!
 

Originality

Since our inception in 1991, we strive towards originality and innovation. We have designed our own unique products, literature, style, and online presence. We are always striving to explore new opportunities to provide services and high-quality products to our customers. Our ever-changing catalogue and online style provides a fresh, valuable and beneficial service to our customer base.
We take pride in our achievements, product designs, and online presentation. Our determination and pride make sure that our products and company stands above the rest.
 


Price and Varieties:

Like the balance of the blade, we maintain a balance of price and quality. High quality, and low price. Because we manufacture the knives on-site, we are able to purchase raw materials in bulk. This, and our excellent management means that we are able to pass those savings on to the consumer. Because of our excess of materials, we can maintain production, even at times when materials are in short supply. We manufacture over 500 knives a month. In addition to our quality, we also have the greatest variety of knives available.
From historic pieces to utility villager knives, and even up to modern designs. We have sizes ranging from the 3 inch up to the 35 inches and more. We also excel at catering to the designs of customers and have made hundreds of custom blades.
Our customer service is top-notch and is legendary in the knife business. This is evidenced by our returning customer rate of 80%. This continued loyalty helps KHHI maintain it’s status as a true leader in the knife retail and manufacturing industry.
 
 

100% Repair, Replacement, and Refund Guarantee for a lifetime... 

Now buy knives with full confidence without doubt & hesitance !! knives to last for a lifetime and beyond... 

KHHI is proud to be introducing the Warranty of its products. This is one significant step taken to make customer feel safer buying from us and to acknowledge that we only sell quality knives. You will receive the warranty card where you will find the warranty number at the end of the page. You will have to show the warranty number in order to claim any one of three R’s (Repair, Replacement, and Refund).

We provide you with the best and highest quality products, leaving zero error margin, however as the saying aptly goes “to err is human” there could be some flaws that we may have missed seeing during quality check or it wasn’t at all you wanted? There could be many reasons not to be satisfied with what you get hence to make life easier we have the following options for you. Off course terms and conditions do apply.

Lifetime Maintenance/Repair

  • Free maintenance for a lifetime, after 1 year of the delivery date.
  • You pay your shipping, we will repair and ship back
  • Warranty will be null and void if the damaged is caused intentionally by negligence, used in extreme weather condition and or while self-repairing

Get Replaced

  • Provide us in written/photo/video; why you want the replacement?
  • KHHIe should be convinced enough to send the replacement.
  • You have to send us the product back to  KHHI at your own cost
  • We will ship the replacement within 5-7 days, after receiving the damaged product
  • You can get your product replaced within 1 year from the date of delivery.
  • Warranty will be null and void if the damaged is caused intentionally by negligence, used in extreme weather condition and or while self-repairing.

Get Refund

  • You need to claim the refund within 7 days from the date of delivery.
  • Provide us in written/photo/video; the reason for refund.
  • Ship back the product at your own cost to KHHI or its agent in your country if available.
  • You will get your refund (excluding shipping ) within 2-3 business days after the product is received

 

Note/terms:

  • Contact/confirm KHHI for shipment details and address.
  • We cannot accept the product if its thrown, hit in metallic surfaces, OR if it’s damaged intentionally, by sheer negligence, self-repairing, used in extreme temperature and/or used in water/wet conditions.
  • Please don't claim for sheaths, accessories, accompanying Knives, stands, engravings and minor rust/scratched/bent.
  • This warranty DOES NOT cover Product/s damaged in shipping (by carrier); we have insurance coverage for that.
  • Make sure you have received the warranty card.
  • KHHI reserves the right to accept the claim for warranty and guarantee.  

 

Best Quality, Genuine & Original Knives with Lifetime Warranty Buy with confidence as KHHI provides highest quality blades with a Warranty and Guarantee on every knife/product. Get Refund, Replacement, and Repair without any terms. An exclusive service from KHHI Nepal, a company dedicated to creating excellence.